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Purpose

Escalation Matrix

To ensure your concerns are addressed promptly, we follow a structured escalation process. If your issue isn’t resolved at one level, feel free to escalate it to the next.
Level 1: Customer Support Team
  • Contact Method: support@aesthetixspaces.com or +91-92 1688 1688.

  • Response Time: Within 24-48 business hours.

  • Scope: General inquiries, basic issue resolution, and service clarifications.

Level 2: Senior Management
  • Contact Method: arjun@aesthetixspaces.com or +91 99162 83225.

  • Response Time: Within 48 business hours.

  • Issues unresolved at Level 1, service complaints, and urgent matters

Level 3: Founder’s Office
  • Contact Method: rajesh@aesthetixspaces.com or +91-896 896 8601.

  • Response Time: Within 72 business hours.

  • Scope: Exceptional cases requiring direct attention from the leadership team.

Enquiry, Support
Escalations & Grievance

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